WHAT ARE YOUR DELIVERY COSTS?
UK Standard (3-5 working days including dispatch time): £1.99
FREE UK delivery when you spend £25+, enter code FREEBIE at checkout.
International Standard (time depending on delivery destination): £4.99
These are flat shipping rates, you can add as many items to your order as you would like, but it stays at the same price.
WHAT IF I AM NOT AT HOME WHEN THEY DELIVER?
More often than not, parcels will be small enough to fit through your letterbox. In the event they're not, we send parcels via Royal Mail, so you should receive a little red card through your door. Your goodies will be being held at your nearest post/sorting office (for 18 days, before being returned to us).
CAN I GET A TRACKING NUMBER?
We don't currently track our deliveries, as we are a super small company, and we want to keep the costs to you as low as possible! Of course if you'd like your order tracked and are happy to pay slightly higher postage charges, we can and will accomodate this - just get in touch!
WHAT SHOULD I DO IF MY ORDER HAS NOT ARRIVED?
If you have not received your order within 7 working days of the order date, please drop us an e-mail on email@example.com
CAN I RETURN MY ITEM(S)?
We do not accept returns, unless an item is faulty or damaged. This is super unlikely as we carefully hand-pack every order, but in the event of receiving damaged goods, please drop us an e-mail at firstname.lastname@example.org
WILL YOU BE RESTOCKING ___________ ?
You are more than welcome to get in touch on email@example.com to ask about particular products. Please let us know what you're going heart-eyed over, we love knowing and if demand is high enough, we will certainly be restocking!
HOW DO I ATTACH PATCHES TO MY ITEMS?
Glad you asked! This handy guide should tell you everything you need to know.
I AM AN INFLUENCER/FELLOW SMALL SHOP OWNER/CREATIVE AND WOULD LOVE TO PROMOTE/COLLABORATE.
ACE! Catch us on firstname.lastname@example.org, we'd love to chat.