FAQs

What Are Your Delivery Costs?
UK Standard (3-5 working days including dispatch time): £2.00
This is a flat shipping rate, you can add as many items to your order as you would like, but it stays at only £2.00
FREE Delivery when you spend £25+, enter code FREEBIE at checkout.
We do not currently offer international delivery, but keep your eyes peeled - this is coming soon!

What If I Am Not At Home When They Deliver?
More often than not, items will be small enough to fit through your letterbox. In the event they're not, we send parcels via Royal Mail, so you should receive a little red card through your door. Your goodies will be being held at your nearest post/sorting office (for 18 days, before being returned to us).

Can I Get a Tracking Number?
We don't currently track our deliveries. This is because as a super small company, the cost would be a lot higher and we want to keep the costs to you as low as possible! Of course if you'd like your order tracked and are happy to pay slightly higher postage charges, we can and will accomodate this - just get in touch!

What Should I Do If My Order Has Not Arrived?
If you have not received your order within 7 working days of the order date, please drop us an e-mail on hello@shopwildviolet.com

Can I Return My Item(s)?
We aren't currently accepting returns, unless an item is faulty/damaged. This is super unlikely as we hand-pack every order, but in the event of receiving damaged goods, please drop us an e-mail at hello@shopwildviolet.com

Will You Be Restocking ___________ ?
You are more than welcome to get in touch on hello@shopwildviolet.com to ask about particular products. Please do let us know what you're going heart-eyed over, we love knowing and if demand is high enough, we will certainly be restocking!

How Do I Attach Patches To My Items?
Glad you asked! This handy guide should tell you everything you need to know.

I Am An Influencer/Fellow Small Shop Owner/Creative And Would Love To Promote/Collaborate.
ACE! Catch us on hello@shopwildviolet.com, we'd love to chat.